Medical device manufacturer spends less on hotel rooms while increasing attachment rate

Acendas assists innovative medical device client through ground-breaking, proprietary automation that steers recurrent hotel savings

Mission, Kan., July 13, 2017 – Companies benefiting from existing market environment can increase pricing leverage, according to analysis by travel management company, Acendas Travel and its proprietary technology that brings hotel program savings through rebooking. This occurs during the annual hotel rate negotiation season, and is due to company executives’ strengthened emphasis on managing hotel costs.

With hotels developing progressively more complex revenue control and online travel agencies engaging in aggressive pricing approaches, corporate travel programs have occasions to limit lodging costs. Acendas, through its RateWatch technology found that despite rate instability, corporate buyers can attain savings on hotels by concentrating on three vital sections:

  • Offering access to strong hotel content via corporate booking choices.
  • Controlling hotel spend dynamically and ongoing through the year, not just at negotiations.
  • Rebooking hotel rooms when rates decrease.

 “The recent hotel pricing conditions offers a significant chance for savings, particularly with companies that will innovatively pursue lower rates,” said Joe Curtis, Vice President, Sales & Client Strategies at Acendas Travel. “Having the ability to rebook hotel rooms at rates, which are reduced, is a crucial element. We’re observing an increased amount of client success stories that are utilizing our RateWatch tool.

Acendas’ RateWatch revolutionizes hotel savings via rebooking by analyzing rates daily through the check-out day. The tool uses improved automation to search for reduced room rates at the traveler’s booked hotel once the initial booking occurs. Acendas’ solution is to give travelers the confidence they’re getting the lowest hotel rate and provide additional savings to its clients. We estimate that lower hotel rates are identified 10 percent of the time.

Hotel Attachment Rate: Medical Device Manufacturer Achieves Success with Acendas

ARKRAY USA, the innovative medical device company, uses Acendas’ RateWatch technology to improve automation to search for reduced room rates at the traveler’s booked hotel once the initial booking occurs. In September 2015, ARKRAY USA modified its travel policy to require all hotel bookings to be made through Acendas/Concur Travel. Since this major policy change, ARKRAY USA’s hotel attachment rate increased from 40 percent to 97 percent and its average nightly rate decreased 8 percent. ARKRAY USA worked with Acendas to educate travelers on the advantages of booking hotels as part of the travel program, which helped to facilitate this positive outcome.

In addition, ARKRAY USA benefited from our Mission Control proactive, traveler technology assistance with 75 instances during the first quarter of 2017. Acendas Mission Control is our crisis management process to proactively track and assist clients during events that impact traveler safety. ARKRAY USA has achieved cost savings and duty of care just by implementing hotel reservations via Acendas/Concur Travel.

“Using Acendas, in conjunction with Concur Travel, allows our employees to spend more time helping clinicians improve the lives of their patients and less time worrying about travel reservations. ARKRAY’s partnership with Acendas ensures the safety of our travelers through their Duty of Care program, while also providing convenience in travel booking, streamlining expense management, and allowing greater control over travel spend,” said Craig Brosseau, Vice President of Finance for ARKRAY USA.

Acendas Travel’s Corporate Hotel program is designed to provide clients with quality hotel programs and explore all opportunities to achieve savings, duty of care, and high-functioning program management. Acendas’ RateWatch is our proprietary technology that continuously monitors and analyzes booked rates through the duration of a hotel stay. If a lower hotel rate is established, we contact your traveler for approval to re-book their reservation at the reduced rate and report the savings back to you. In addition, the Hotel Check-In function includes a notification process to ensure that your travelers are reminded to reserve a hotel room, when a reason for not selecting one isn’t provided at the time of booking.

About Acendas Travel

Acendas Travel is an award-winning, travel technology company with 35 years’ experience delivering industry-leading corporate travel solutions, full-service meeting/incentive support and customized vacation/leisure planning. Its success has been built on a foundation of unmatched expertise, outstanding service and the latest technological innovation to enhance the travel experience. Based in Kansas City and Minneapolis, the Acendas team offers a network of dedicated professionals all over the U.S. to serve every travel need. Visit Acendas at and connect on LinkedIn (, and follow on social media platforms for corporate ( and vacation (,