Now more than ever, duty of care is a crucial responsibility for a corporation. Business travel continues to expand globally and the accompanying risks to both employees and operations have greatly increased. According to a study by International ISOS, 95% of over 600 companies polled said they required business travelers to visit high-risk places. To comply with their duty of care obligations, companies should be delivering dependable, efficient programs. An organization should implement a methodical, planned approach to travel risk management.
At the core level, duty of care is a corporation’s legal responsibility to protect its employees that are traveling. This obligation includes communicating important information and assisting travelers during a crisis. Maintaining duty of care requirements is difficult if a company does not have a way to locate travelers.
Acendas suggests the following basic guidelines for a company interested in implementing duty of care policies:
- Promote an understanding of duty of care and meet with top stakeholders.
- Investigate cautiously and enhance procedures.
- Inform and explain new policies to travelers.
- Evaluate potential threats before booking travel.
- Utilize traveler locater tools.
- Employ a crisis communication process and other risk management tactics.
- Confirm that suppliers support your crisis plan.
There are numerous risk management tools offered by travel management companies and other third-party suppliers such as International SOS (ISOS), iJET, and Anvil. The tools should, at a minimum, provide tracking for en-route travelers. In addition to providing crisis management planning before and during a trip, a company is obligated as part of duty of care compliance to record these events and deliver reporting to management. This process will allow a corporation to evaluate the results from previous events and enhance the risk management plan.
Though duty of care is possibly the most significant facet of a travel risk management (TRM) program, there are additional kinds of travel-related risk that can hurt a company. These risk instances include operations/productivity, data/equipment, financial/legal, and reputation.
Corporations should be introducing programs to recognize, evaluate, alleviate, and examine risk in an increased methodical approach. To assist companies with this daunting task, Acendas developed the initial steps to establish a TRM program. For more information, click the link below to download our white paper on the Building Blocks to a Travel Risk Management Program.