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Acendas is an award-winning, nationally-rated top 50 travel technology company with 35 years experience delivering industry-leading corporate travel solutions, full-service meeting/incentive support and customized vacation/leisure travel planning. Its success has been built on a foundation of unmatched expertise, outstanding customer service and the latest technological innovation to enhance the travel experience. Based in Kansas City and Minneapolis, the Acendas team offers a network of dedicated professionals throughout the United States to serve every travel need. Visit Acendas at www.acendas.com and connect on LinkedIn and follow on social media platforms @acendascorp, and https://www.facebook.com/acendascorporate.

Contact Sheryl Atherton, Director, Human Resources to inquire about our employment opportunities. Call Sheryl at 913-671-7700, ext 3060 or email sheryl.atherton@acendas.com.

Position: Process Manager

Job Summary 

This role is responsible for the design, adjustment, and integration of technical and  operational processes. Tasks can be linked to industry driven changes, competitive  initiatives, client requirements, technology changes, new service models, cost reduction  initiatives, operational audits and more.  This includes business requirement assessment, identification of best practice, definition and  documentation of business requirements, change management, implementation and testing.  This role will work closely with operations, implementations, travel technology, and program  management.

Essential Duties and Responsibilities Include

  • Analyze business issues, document business requirements, work to find the best  solution and best practice. 
  • Work with others to find opportunities for automation and cost cutting. 
  • Prepare risk assessments, establishing contingency plans for risk areas.
  • Provide recommendations and solutions that consider the nature of our organization  and culture as well as the relationship we have with others in the industry.
  • Facilitate effective communication as required for successful project completion.
  • Monitor and track the status of each initiative, engage appropriate resources, and  escalate as needed to ensure initiative success. 
  • Serve as liaison point between the account, development, and operations.
  • Facilitate effective communication as required for successful project completion.
  • Schedule and/or participate in all meetings and conference calls related to each  project. 
  • Ensure appropriate requirement documentation delivered and reviewed by relevant  stakeholder teams.
  • Development of training documentation and delivery of training where needed.
  • Ensuring appropriate technical feasibility and compliance documentation delivered by  stakeholder teams.
  • Take ownership of business model processes, both technical and operational as  needed. 
  • Contribute to the building of a high performance team by being an exemplar of  agreed behaviors. Monthly review and prioritization of BCD Travel requirements with vendor/development team.
  • Other duties as responsibilities as assigned. Provide support to the Operations team where appropriate. 
  • Ensure complete understanding of requirements by business owners and  development resources. 
  • Perform technical training where applicable. 

Qualifications 

  • Project management/implementation experience. 
  • Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology 
  • Demonstrated competency in MS Office tools, Word, PowerPoint, Excel – Access, MS
  • Knowledge in multiple GDS a plus. 
  • Knowledge of mid-Office tools, such as SAP Compleat. 
  • Experience with Sabre Scribe.
  • Proficiency with BCD Travel products, such as TS:PM, AgentSource, TripSource, and  DecisionSource.

Contact Sheryl Atherton, Director, Human Resources to inquire about our employment opportunities. Call Sheryl at 913-671-7700, ext 3060 or email sheryl.atherton@acendas.com.